1. Important Notes

This is a YouTube Premium Upgrade Service (Upgrade on your own account) provided by Empire Tech via the Family Plan method.

Mandatory Regulations:

• If you are currently in another Family group (or Google One), you must leave that group before purchasing.
• The account must be in the Vietnam region (or have no foreign payment profile set up).
• This product is NOT stackable. Please wait for your current subscription to expire before purchasing a new one.

2. Product Details

Overview: Enjoy uninterrupted premium entertainment with the 1-year YouTube Premium upgrade package from Empire Tech. The service allows you to upgrade directly on your personal Email, keeping your watch history, playlists, and subscribed channels intact.

Uses & Benefits: The Premium package completely eliminates annoying elements, providing the smoothest video watching and music listening experience:

• Save Time: No more waiting for 5-30 second ads before and during videos.
• Top-tier Music Experience: Includes YouTube Music Premium privileges for high-quality audio.
• Effective Multitasking: Watch videos/listen to music while browsing the web or with the screen off.

Key Features:

• Ad-Free: Block 100% of ads on YouTube and YouTube Music (Banners, Video ads, Overlays).
• Background Play: Videos/Music continue playing when you exit the app or turn off the screen.
• Download (Offline Mode): Save videos and music to watch offline (on mobile devices).
• YouTube Music Premium: A massive library of copyrighted, high-quality, ad-free music.
• Multi-platform Support: Works on TV, Phone (iOS/Android), Tablet, Website.

Delivery Process (Empire Tech):

1. Place an order on the Empire Tech website.
2. The system sends a Family Invite Link via Order Email or "Order Details" section.
3. Access the Link → Select "Join Family".
4. Premium is activated immediately.

Processing Time:

• 15 – 30 minutes during business hours (After the order is confirmed).

3. Subscription & Features

• Account Type: YouTube Premium (Family Group Member).
• Duration: Based on the purchased option.

Feature Details:

• Ad-free YouTube viewing on all logged-in devices.
• Access to YouTube Music Premium.
• Download content for offline viewing.
• Background Play.
• Access to YouTube Originals content.
• Simultaneous use on multiple devices (Per Google policy).

4. Warranty Policy

Warranty Duration: Depends on the selected package.

Policy:

• Exchange for a new equivalent product (Provide a link to join a new group) if Premium status is lost.
• OR Refund based on the unused time if the error cannot be fixed. (Example: 12-month package used for 3 months -> 75% refund).

Disclaimer:

• Customer voluntarily leaves the Family group during the subscription period.
• Customer changes the Email or Region of the account.
• Customer violates Google/YouTube community policies leading to account suspension.
• Customer voluntarily cancels the package while it is still valid.
• Error due to Customer's account being stuck in the "12-month Family limit" (Joined another group before and left less than a year ago).

5. FAQ

1. Will I have to use an account created by Empire Tech or my own account? You will use your own personal Google account (Gmail) to upgrade. No need to switch to a new account.

2. What do I need to do after purchasing? After payment, check your Email or order details to receive the Invite Link. You just need to click the link and confirm joining.

3. Can I renew to continue using after expiration? Yes. However, Google rules state you can only switch Families once a year. Therefore, Empire Tech encourages you to buy the 1-year package from the start to avoid getting stuck with this rule when renewing short-term packages (like 1 month or 6 months).

4. What if I accidentally leave the Family or use the wrong Google account? The invite link is valid only once for one account. If you accidentally use it for the wrong account or leave voluntarily, the link will expire. Please contact Empire Tech Support for assistance (fees may apply or warranty may be voided depending on the case).

5. How many devices can I log in to with YouTube Premium? You can log in on unlimited devices (Phone, PC, TV...). However, simultaneous streaming may be limited according to Google's general policy.

6. Can other people in the Family see my personal information? No. Family members can only see each other's Name, Profile Picture, and Email. They CANNOT see your browsing history, watched videos, or passwords.

7. Can my Google account in a foreign country join the Family? No. This Family package requires the account to be in the Vietnam region. If your account is in another region, you need to change it to Vietnam or create a new account to join.

8. I am using a personal YouTube Premium plan, can I buy this package? Yes, but you need to cancel your current personal plan and wait until it completely expires before you can join Empire Tech's Family.

9. Can I use this account to log in on TV? Absolutely. After upgrading, you just need to log in to that account on your Smart TV to enjoy Premium (ad-free).

10. Does this package include YouTube Music? Yes. The YouTube Premium package includes free access to YouTube Music Premium privileges.

11. Why does the link say "It looks like you are in a different country"? This error is because your Google account region is not set to Vietnam, or your payment profile (Google Pay) is set to a foreign country. You need to delete the old payment profile or switch the region to VN.

12. Can I invite my relatives to use this package together? No. This package purchases a slot for you to join Empire Tech's Family. You are not the Family Manager, so you cannot invite others.

13. Will my data (subscribed channels, playlists) be lost when upgrading? No. All personal data on your YouTube channel remains 100% intact.

14. Does PiP (Picture-in-Picture) mode work on iPhone? Yes. You need to go to YouTube App Settings on iPhone -> General -> Turn on Picture-in-Picture (PiP).