1. Important Notes

• Account Type: Pre-made Account (Empire Tech provides Email and Password).
• Device Limit: Allowed to log in and use on up to 05 devices.
• Important Regulation: Customers must use the information provided by Empire Tech and absolutely must not change the Email, Password, add phone numbers, or enable Two-Factor Authentication (2FA).

Important Warnings:

• Changing account information (Email/Pass) is strictly prohibited. Doing so will void the warranty immediately.
• Using the VPN for illegal purposes (Fraud, Carding, Cyberattacks...) is strictly prohibited.
• Adhere to the 5-device limit to avoid affecting account stability.

2. Product Details

Empire Tech brings you a top-tier online security solution with Surfshark VPN Account. This is a "budget-friendly" VPN service that boasts powerful security features, high speeds, and excellent geo-unblocking capabilities.

Uses and Benefits:

• Absolute Security: Encrypts your internet traffic, preventing hackers and ISPs from tracking you.
• Global Content Access: Easily watch Netflix, Disney+, Hulu, BBC iPlayer... in other countries by changing your IP.
• Ad Blocker (CleanWeb): Integrated feature helps block ads, malware, and phishing attempts.
• Safety on Public Wi-Fi: Protects personal data when you access the internet at cafes, airports, hotels.

Key Features:

• MultiHop: Connect via two VPN servers simultaneously to double the security layer.
• Kill Switch: Automatically cuts off internet connection if the VPN drops, ensuring no data leaks.
• Camouflage Mode: Makes your connection look like regular browsing so ISPs don't know you're using a VPN.
• Bypasser (Split Tunneling): Allows you to choose which apps go through the VPN and which use the regular network (very useful for local Banking Apps).

Delivery Process (Empire Tech):

• Customer places an order and pays on the Empire Tech website.
• The system sends login information (Email/Password) via Email or Order section.
• Customer logs into the Surfshark app and starts using.

Processing Time:

• 15 – 30 minutes during business hours (or immediately if stock is available).

3. Subscription & Features

• Account Type: Surfshark Premium.
• Duration: Based on the purchased option (e.g., 2 months).

Technical Specifications:

• Device Limit: 5 devices.
• Server Count: 3200+ servers in 100+ countries.
• Supported Protocols: WireGuard, IKEv2/IPsec, OpenVPN.
• OS Support: Windows, macOS, Linux, Android, iOS, FireTV...

4. Warranty Policy

Warranty Duration: Depends on the selected package, please check the information on the website and in the confirmation email sent upon ordering.

Policy:

• Exchange for an equivalent new product OR
• Refund based on unused time (e.g., 2-month package used for 1 month → 50% refund).

Disclaimer:

• Customer voluntarily changes the Password or Email of the account.
• Customer logs in on more devices than allowed (more than 5 devices).
• Customer uses the account for Spam, DDoS attacks, or illegal activities.
• Customer shares the account with others (Resell/Share public).

5. FAQ

1. Is this a private or shared account? This is an account provided by Empire Tech; you are granted access to use on 05 devices. You must not change the password to ensure warranty rights.

2. Can I log in on both my phone and computer? Yes. Surfshark supports multiple platforms. You can log in on PC, Laptop, iPhone, Android... as long as the total does not exceed 5 devices.

3. Does Surfshark have servers in Vietnam? Yes. Surfshark has servers in Vietnam, helping you access local services at high speeds while abroad.

4. Can I play games with this VPN? Yes. However, ping speed depends on the distance from you to the game server. Surfshark supports the WireGuard protocol which optimizes speed very well for gaming.

5. What is CleanWeb? Do I need to install it separately? CleanWeb is a built-in feature in the Surfshark App. You just need to turn it on in the settings to block ads and malware.

6. What if the account has login errors? Please contact Empire Tech's Customer Support. If the error is due to the account (wrong pass, expired early), we will exchange it for a new one immediately.

7. Can I fake IP to China? Surfshark currently does not have physical servers in mainland China (due to censorship policies), but offers virtual servers or servers in Hong Kong, Taiwan for you to choose from.

8. Can I watch US Netflix with this account? Yes. Surfshark is one of the best VPNs for unblocking Netflix US, UK, Japan, etc.

9. When does the 2-month period start? It starts from the day Empire Tech sends the account to you.

10. Do I need to fake IP to activate the account? No. You receive the account and log in directly in Vietnam normally.