1. Important Notes

• Product Type: Pro Upgrade directly on the customer's Personal Zoom Email.
• Capacity: Meeting room supports up to 100 participants (Including Host and attendees).
• Method: Empire Tech will activate the License for your account via confirmation Email or direct upgrade.
• Data: Your Personal Meeting ID (PMI), contacts, and settings remain intact.

Warnings:

• Please provide the exact Email registered with Zoom.
• After upgrading, the account is Personally Owned, you have full control. However, for warranty purposes, please do not change the login Email during the subscription period.
• This is a 1 Host plan (1 meeting organizer).

2. Product Details

Empire Tech introduces the Zoom Pro Personal Upgrade – The world's #1 online meeting and teaching tool. Eliminate the "40-minute timeout" nightmare completely. Zoom Pro brings professionalism, continuity, and absolute stability to your work.

Superior Uses and Benefits:

• Unlimited Time: Meetings can last continuously up to 30 hours. Teach or meet all day without interruptions.
• Advanced Room Management: Assign Co-hosts to assist in managing the class/meeting. Mute all, Lock meeting, Waiting Room...
• Cloud Recording: Record meetings and save directly to Zoom Cloud (1GB - 5GB depending on policy) instead of using PC storage. Easily share playback links with students/staff.
• Multi-platform Livestream: Stream meetings live to Facebook or YouTube to reach an unlimited audience.

Key Features:

• Breakout Rooms: Split 100 participants into smaller groups for separate discussions, then recall them to the main room easily.
• Stable Quality: Priority bandwidth for Pro accounts ensures HD video and clearer audio, minimizing lag.
• Fixed ID: Customize your Personal Meeting ID to be memorable for partners/students.

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: Provide Zoom account Email.
• Step 3: Check Email, click "Approve/Accept Request" in the invitation mail from Zoom (or wait for technician processing).
• Step 4: Relog into Zoom App, check if the License section shows "Licensed".

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Plan: Zoom Workplace Pro (100 Participants).
• Duration: Depends on the purchased package.

Benefit Comparison:

4. Warranty Policy

Warranty Duration: Full warranty for the duration of the subscription package you registered.

Policy:

• Re-upgrade if the account loses License (reverts to Basic) due to system error.
• Refund based on unused time if the issue cannot be resolved.

Disclaimer:

• Customer uses Zoom for illegal purposes or scams resulting in account ban.
• Customer voluntarily changes the original Email or cancels the plan in settings.

5. FAQ

1. Is this account limited to 40 minutes? Absolutely not. This is the most important feature of the Pro plan. You can meet freely 24/7.

2. I want more than 100 people (300, 500)? This plan supports a maximum of 100 devices simultaneously. If you need a larger capacity (300, 500, 1000), please contact Empire Tech to purchase the Large Meeting Add-on.

3. Can I use this account on multiple devices? You can log in on multiple devices (phone, PC), BUT only 1 device can Host a meeting at a time. If you log in elsewhere to Host, the old session will be logged out.

4. Do my students need to buy Pro accounts? No. Only the organizer (Host - You) needs the Pro account. Students (Participants) can use free accounts or no account at all and join Pro meetings normally.

5. How long are Cloud recordings kept? It depends on Cloud storage space. When full (usually 5GB), you need to download to your PC and delete from Cloud to record more.

6. Does Empire Tech need my Zoom password? Usually no. We only need the Email to send the upgrade request. However, in specific cases requiring login for payment, we will inform you beforehand and guarantee security.

7. What is the Co-host feature for? Very useful for teachers. You can set a teaching assistant as a Co-host to help admit students, mute noisy mics... while you focus on teaching.

8. Can I export the attendee list? Yes. The Pro plan has a Reports section on the web, allowing you to export an Excel file showing who joined, what time, and for how long.

9. What happens if I don't renew after expiration? The account reverts to Basic (limited to 40 mins). All meeting ID data remains intact.

10. Can I change the Meeting ID? Yes. The Pro plan allows you to customize your Personal Meeting ID (PMI) to a nice number or your phone number for easy remembrance.