1. Important Notes
- Account Type: Upgrade on the customer's personal phone number.
- Coverage: Only supports viewing within the territory of Vietnam.
- Devices: Log in on up to 4 devices, but only 1 device can stream at a time.
IMPORTANT WARNING:
- The package only applies to accounts with no active subscription or expired subscriptions.
- Customers must not change the subscription plan information during use.
- Empire Tech does not support refunds if the customer voluntarily cancels the package while it is still valid.
2. Product Details
The K+ App (Complete Package) at Empire Tech is the ultimate entertainment solution for your family. This is K+'s highest-tier service, providing access to thrilling sports and a vast movie library anytime, anywhere via Phone, Tablet, Smart TV, and Web.
Uses and Benefits:
- Sports Exclusivity: Watch full English Premier League (EPL), Tennis (ATP), Golf (PGA), and Formula 1 races.
- Unlimited Entertainment: Over 100 domestic and international channels (VTV, HTV, HBO, Cinemax, Cartoon Network...).
- VOD Library: Thousands of hours of high-quality, copyrighted movies and series.
- Convenience: No need for complicated satellite dish or cable installation.
Order Process (Empire Tech):
- Step 1: Place an order and pay directly on the Empire Tech website.
- Step 2: Receive confirmation via Email or system.
- Step 3: Technical staff will activate the package on the phone number you provided.
Processing Time:
- 15 – 30 minutes during working hours.
3. Subscription & Features
- Account Type: Complete Package (Full Channels & VOD).
- Duration: Based on the purchased option.
- Key Features:
- Watch all 5 exclusive K+ channels: K+SPORT1, K+SPORT2, K+CINE, K+ACTION, K+KIDS.
- Sharp image quality (HD/Full HD).
- Catch-up feature for broadcasted programs.
- Safe child content management.
4. Warranty Policy
Warranty Period:
Depends on the selected package, please check the information on the website and in the email sent when ordering.
Policy:
- Exchange for an equivalent new product OR
- Refund based on unused time (E.g., 12-month package used for 3 months → 75% refund).
Disclaimers:
Customer leaves the Family during use (if applicable).
Customer changes Email or country.
Customer changes subscription plan information.
Customer violates K+'s usage policy.
Customer voluntarily cancels the package while the time is still valid.
5. FAQ
- Which devices can I watch K+ App on? You can watch on Smart TVs (Samsung, LG, Android TV), phones, tablets, and the web at Empire Tech.
- How many devices can I watch at the same time? The Complete Package allows logging in on 4 devices but only simultaneous streaming on 1 device.
- Why can't I watch when I'm abroad? K+ content copyright is limited to the territory of Vietnam.
- Does this package include the Premier League? Yes, you can watch all 380 Premier League matches per season.
- Can I upgrade if I already have an active subscription? You need to wait for the old package to expire before upgrading to a new one at Empire Tech.
- How long after payment can I start watching? Usually 15-30 minutes after the system records the payment.
- How do I know if the account has been renewed? You can check in the "Service Package" section on the K+ App.
- Do I need to install a satellite dish? No, this is an internet-based account (App), no dish required.
- Is the image quality good? Maximum Full HD, depending on your internet connection speed.
- How does Empire Tech handle the warranty? We provide a warranty for the entire duration of use, with a 1-for-1 replacement or refund.
