1. Important Notes

• Account Type: Pre-made Account provided by Empire Tech.
• Quality: HiFi Plus Plan (equivalent to current Max plan) – Highest audio quality.
• Regulation: Customers must use the provided Email/Password, absolutely do not change account information to ensure warranty rights.

Important Warnings:

• Changing Email, Password, or Profiles in the account is strictly prohibited.
• Do not share the account with multiple users.
• Recommended to use "Offline" mode to download music when the network is weak, but periodic login is required to verify the license.

2. Product Details

Empire Tech brings a premium music experience with Tidal HiFi Plus Account. This is a streaming service dedicated to Audiophiles, where music is reproduced authentically, vividly, and with incredible detail.

Uses and Benefits:

• Master Quality Authenticated (MQA): Listen to music with resolution up to 9216 kbps (24-bit/192 kHz), retaining the full emotion of the recording studio.
• Immersive Audio: Supports spatial audio formats like Dolby Atmos and Sony 360 Reality Audio, providing an enveloping 3D listening experience.
• Massive Library: Over 100 million songs and 650,000 high-quality videos, ad-free.
• DAC/Amp Support: Perfectly compatible with dedicated audio decoding devices to optimize quality.

Key Features:

• High-quality Lossless streaming (FLAC, WAV).
• Download music for Offline listening.
• Tidal Connect: Stream music directly from the App to smart speakers.

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: The system sends login credentials (Email/Pass) via Email or Order details.
• Step 3: Download the Tidal app, log in, and enjoy.

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Account Type: Tidal HiFi Plus (Highest Tier).
• Duration: Based on the purchased option.

Audio Specs:

• Max Audio Quality: Up to 24-bit, 192 kHz (Hi-Res FLAC, MQA).
• Immersive Audio: Dolby Atmos, Sony 360 Reality Audio.
• Ads: None (Ad-free).
• Offline: Yes.

4. Warranty Policy

Warranty Duration: Depends on the selected package, please check the information on the website and in the confirmation email sent upon ordering.

Policy:

• Exchange for an equivalent new product OR
• Refund based on unused time (e.g., 30-day package used for 10 days → 20-day refund).

Disclaimer:

• Customer voluntarily changes the Account Password/Email.
• Customer shares the account publicly on social media.
• Customer uses VPN/Proxy causing Geo-block errors leading to account suspension.
• Customer deletes or interferes with other Profiles in the account (if it is a Family share account).

5. FAQ

1. How is Tidal HiFi Plus different from Spotify Premium? The biggest difference is audio quality. Spotify only supports up to 320 kbps (compressed), while Tidal HiFi Plus supports up to 9216 kbps (Lossless/Hi-Res), which is many times more detailed.

2. Can I change the password? No. This account is managed by Empire Tech. Changing the password will void your warranty.

3. Can I transfer Playlists from Spotify to Tidal? Yes. You can use free intermediary websites like TunemyMusic or Soundiiz to transfer all your favorite playlists to Tidal.

4. Does this account support Dolby Atmos? Yes. The HiFi Plus plan includes full Dolby Atmos and Sony 360 Reality Audio (requires supported devices).

5. How many devices can I log in to? You can log in on multiple devices (phone, computer, iPad...) but can only stream music on 01 device at a time.

6. What equipment is needed to hear Max Quality? To hear maximum quality (MQA/Hi-Res), you should use an external DAC (Digital-to-Analog Converter) and high-quality wired headphones. If listening via Bluetooth, quality will be reduced.

7. Does Tidal have Vietnamese music? Yes, but the amount of Vietnamese music on Tidal is less than Spotify or Apple Music. Tidal is strong in US-UK, Jazz, Classical, and Audiophile music.

8. Do I need to fake IP to listen? No. The account provided by Empire Tech can be used directly in Vietnam without a VPN (unless registering for the first time, but we have done that for you).

9. Does the 1-month plan auto-renew? No. After 1 month, the account will expire. You need to contact Empire Tech to buy a new account or renew (if supported).

10. Does Empire Tech provide warranty if the account has errors? Yes. We commit to a 1-to-1 exchange warranty throughout the usage period if the error arises from the account side.