1. Important Notes

• Product Type: VIP Upgrade directly on the customer's Personal Phone Number (VieON Account).
• Method: Empire Tech will process the payment on your account.
• Process: During the upgrade, the system sends an OTP code to your phone. You need to be online and send this code to Empire Tech staff to complete the process.

Warnings:

• This is the standard VieON VIP package. It DOES NOT INCLUDE K+ channels (Premier League) and DOES NOT INCLUDE HBO Go library.
• If you want to watch Premier League soccer, please choose the VieON All Access (K+) package.
• Personal account allows you to manage devices and keep viewing history private.

2. Product Details

Empire Tech introduces the VieON VIP Personal Upgrade – The super entertainment app exclusively for Vietnamese people. Owning a massive content library from movies, exclusive dramas to "national" Gameshows like Rap Viet, The Masked Singer, Who Is Single... VieON VIP brings a top-notch, smooth, and undisturbed entertainment experience.

Uses and Benefits:

• Early Access: Privilege to watch drama episodes and Gameshows earlier than free viewers (usually 3-7 days in advance or immediately upon broadcast).
• No Ads: Enjoy emotions fully without being interrupted by annoying ads in the middle.
• Massive Movie Library: Unlimited access to over 100,000 hours of Hollywood blockbusters, Chinese, Korean dramas, and exclusive Vietnamese movies.
• Top Quality: Supports Full HD and 4K resolutions (depending on content), vivid sound.

Key Features:

• Live TV: Watch over 140+ domestic and international TV channels (VTV, HTV, CNN...) in sharp quality.
• Multi-platform: Supports Smart TV, Phone, Tablet, and Laptop.
• Offline Viewing: Allows downloading movies to phone for watching without internet (on planes, traveling).

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: Provide the Phone Number registered with VieON.
• Step 3: Send the confirmation OTP (sent to your phone via SMS) to Empire Tech staff.
• Step 4: Open VieON app, see the VIP icon light up, and enjoy.

Processing Time:

• 10 – 20 minutes during business hours (Requires customer coordination for OTP).

3. Subscription & Features

• Plan: VieON VIP (Standard).
• Duration: Optional (1 month, 6 months, 1 year).

Benefit Comparison:

4. Warranty Policy

Warranty Duration: Full warranty for the duration of the purchased subscription.

Policy:

• Re-upgrade/Compensate extension if VIP status is lost due to payment system errors.
• Refund based on unused time if the issue cannot be resolved.

Disclaimer:

Customer provides incorrect phone number or fails to send OTP in time (code expired). Customer complains about not being able to watch K+ (due to buying the wrong standard VIP package).

5. FAQ

1. Can this VIP plan watch Premier League (K+)? No. The VIP plan only includes movies and standard TV. To watch 4 K+ channels (Sport1, Sport2...), you need to buy the VieON K+ (All Access) package.

2. How many devices can use the account? The VieON account allows login on up to 5 devices. However, at any one time, you can only watch simultaneously on 1 device (for some special copyrighted content) or 2 devices (for standard content).

3. Do I need a separate account for Smart TV? No. You use the VIP-upgraded phone number to log in on Smart TV (Samsung, Sony, LG...) to watch immediately.

4. Does it include HBO Go? No. This is the standard VieON VIP. If you want HBO, you need to buy the "VieON VIP HBO" package.

5. Can I use it abroad? VieON is a service released exclusively for the territory of Vietnam. If you are abroad, you need to Fake IP to Vietnam to watch.

6. Does Empire Tech need my VieON password? Not necessarily. We need the Phone Number and OTP Code for the first login and payment. Afterward, you can change the password yourself.

7. Is the OTP safe? Sending OTP only serves the purpose of logging in to activate the subscription. Empire Tech commits to information security and logging out immediately after the upgrade is complete.

8. Does the duration stack if I have an existing VIP plan? Yes. If your VIP plan is still active, the new duration will be added cumulatively to the old expiration date.

9. Do movies on VieON have dubbing? Most dramas and movies on VieON have very high-quality Dubbing or Voice-over/Vietsub options.

10. Can I watch the latest Rap Viet season? Definitely. With a VIP account, you can watch Rap Viet and hot gameshows as soon as they are broadcast live or watch the Full Uncut version earliest.