1. Important Notes

• Product Type: Premium Upgrade directly on the customer's Personal ELSA Speak Email.
• Method: Empire Tech will activate a license code or process payment directly on your account (depending on the technical process at the time of purchase).
• Devices: The personal account allows login and learning progress synchronization on up to 05 devices.

Warnings:

• Please provide the exact Email registered with ELSA Speak (or a new Email).
• This is the ELSA Premium plan – The highest tier, including all ELSA Pro features plus ELSA AI and Speech Analyzer technology.
• Your learning progress is kept 100% intact when upgrading.

2. Product Details

Empire Tech introduces the ELSA Speak Premium Personal Upgrade – More than just an English learning app, this is a true "AI Tutor" by your side 24/7. If you want to fix your accent to sound like a native, and communicate confidently in work and life without time for classes, ELSA Premium is the most worthy investment.

Superior Uses and Benefits:

• ELSA AI (Roleplay): Exclusive Premium feature. You can chat directly with AI (Roleplay) in any scenario: Job interviews, ordering coffee, or giving presentations. The AI responds instantly and corrects grammar/vocabulary.
• Speech Analyzer: Record spontaneous speech (no script required) like presentations or Zoom calls. The system analyzes and scores details on: Pronunciation, Intonation, Fluency, Grammar, and Vocabulary.
• Syllable-level Correction: Proprietary voice recognition technology pinpoints exactly which sound is wrong, tongue placement errors, and guides you to fix them.
• Personalized Path: AI automatically designs lessons based on your level and goals (Travel, Business, IELTS prep...).

Key Features:

• Massive Library: Access over 7,000 lessons and 290+ real-life topics.
• Smart Dictionary: Scan images or type text to look up words and learn proper pronunciation instantly.
• Ad-free: Seamless, fully focused learning experience.

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: Provide ELSA account Email.
• Step 3: Empire Tech proceeds with the Premium upgrade.
• Step 4: Customer logs back into the App, verifies Premium status, and starts learning.

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Plan: ELSA Premium (Highest Tier).
• Duration: According to the selected package.

Benefit Comparison:

4. Warranty Policy

Warranty Duration: Full warranty for the duration of the subscription package you registered.

Policy:

• Reactivate or refund if the account loses Premium status due to system error.
• Technical support throughout the usage period (password reset, device change).

Disclaimer:

Customer voluntarily deletes the ELSA account permanently in settings. Errors caused by customer's device (Broken microphone, incompatible device).

5. FAQ

1. How is ELSA Premium different from ELSA Pro? The biggest differences are ELSA AI and Speech Analyzer.

• Pro: You learn from existing lessons, reading sentences on the screen.
• Premium: Allows free conversation with AI (like talking to a real person) and analysis of long, unscripted speeches.

2. How many devices can use this account? With the personal upgrade at Empire Tech, you can log in and use the account on up to 5 devices (including phones, tablets, etc.). Learning data will be synchronized continuously across devices.

3. I have an active Pro plan, can I upgrade to Premium? Yes. However, the old Pro duration is usually reserved or converted (depending on ELSA's policy at that time). The system will prioritize displaying the highest Premium features.

4. Is it suitable for absolute beginners? Yes. ELSA has an assessment test to place you. If you are a beginner, the app will teach from the simplest sounds.

5. Can I use Speech Analyzer on a computer? Yes. The Speech Analyzer feature of the Premium plan works very well on computer web browsers, helping you practice presentations or online interviews.

6. Does Empire Tech need my password? It depends on the activation method at the time of purchase (Code or Login). If Login is required, we commit to absolute security, and you should change your password after completion.

7. Does ELSA AI speak Vietnamese? ELSA AI communicates in English to train you. However, the app interface and vocabulary explanations fully support Vietnamese.

8. Can I change the Email after purchase? The upgrade is tied to the Email you initially provided. It cannot be transferred to another Email after successful activation.

9. Can ELSA help with IELTS? ELSA Premium has a feature to predict IELTS Speaking scores quite accurately. This is an excellent tool for IELTS test-takers.

10. What happens after the plan expires? The account reverts to Free status. Learning history remains, but advanced lessons will be locked.