1. Important Notes

• Account Type: Pre-made Account provided by Empire Tech (Email & Password).
• Classification: This is the Premium PLUS plan (Highest Tier), including all standard Premium features + exclusive extended features.
• Regulation: Customers must use the provided credentials. ABSOLUTELY DO NOT change the Email and Password to ensure warranty coverage.

Important Warnings:

• Each account is allowed to log in and use on 01 device at a time to ensure the most accurate learning data synchronization.
• Empire Tech is not responsible for warranty if customers voluntarily change information leading to loss of access.

2. Product Details

Empire Tech introduces HelloChinese Premium PLUS Account – The comprehensive "language immersion" solution for serious Chinese learners. If the standard Premium plan helps you build a foundation, the Premium PLUS plan helps you listen - speak - read fluently like a native speaker through a specialized resource library not available in the standard plan.

Superior Uses and Benefits (Exclusive to PLUS):

• Full Access to Main Course: Unlock the newest and most complete "Main Course" roadmap, taking your proficiency to a higher level (HSK 4+).
• HelloChinese Podcast (Teacher Talk): Listen to conversations and stories performed by native teachers, helping you train your ears with natural speaking speeds (not robotic slowing down).
• Real-life Conversations: Watch over 2,000+ videos of native speakers, helping you understand how to use slang and idioms in real life.
• Intensive Skill Training: Exercises in the PLUS package are designed to be harder and more challenging to train language reflexes.

Standard Features (Included):

• Smart Chinese character writing practice.
• AI Speech Recognition for pronunciation correction.
• Gamification mode.
• Offline lesson download.

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: The system sends login credentials (Email/Pass) via Email or Order details.
• Step 3: Download the HelloChinese App, log in, and select your desired learning path.

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Account Type: HelloChinese Premium PLUS.
• Duration: Based on the purchased option (1 Year).

Difference Comparison:

4. Warranty Policy

Warranty Duration: Depends on the selected package, please check the information on the website and in the confirmation email sent upon ordering.

Policy:

• Exchange for an equivalent new account if login error/PLUS status lost OR
• Refund based on unused time (e.g., 12-month package used for 3 months with error → 75% refund).

Disclaimer:

• Customer voluntarily changes account information (Email/Pass).
• Customer shares the account with multiple users causing system conflicts.

5. FAQ

1. How is Premium PLUS different from standard Premium? The PLUS package is much more advanced. Besides basic lessons, PLUS gives you access to immersive lessons, Graded Readers, and Native Teacher Podcasts. If you aim for high HSK scores or real-life communication, you NEED the PLUS package.

2. Does this cover HSK 4? Yes. With the PLUS Main Course roadmap, the content covers up to HSK 4 and approaches HSK 5 in terms of communication context.

3. I am a complete beginner, should I buy PLUS? Highly recommended. The PLUS package helps you access standard pronunciation and real context from the start, avoiding rote "textbook" learning.

4. What is Teacher Talk? It is a PLUS exclusive feature. You will listen to conversations or short stories spoken by teachers at normal speed, helping you get used to hearing Chinese people speak in real life.

5. Can I use it on a tablet (iPad)? Yes. The learning experience on iPad with HelloChinese is excellent, especially the character writing practice section.

6. Can the account be used Offline? Yes. You can download all lessons, videos, and audio to study when there is no internet.

7. Does it support Traditional characters? Yes. You can switch between Simplified and Traditional characters in the settings.

8. Can I change the password? No. This is an account managed by Empire Tech; please keep the information unchanged to be warranted.

9. Does HelloChinese teach grammar? Yes. Each lesson has a very detailed Grammar Points explanation section in Vietnamese/English, with easy-to-understand examples.

10. How does Empire Tech warrant? We provide a full 1-year warranty. If the account has errors, just message CSKH, and we will handle it immediately.