1. Important Notes

• Product Type: Upgrade directly on the customer's Personal Google Email (Gmail).
• Method: Empire Tech will send an Invitation to join a prepaid Google Family group (2TB plan). Or if you buy the "Manager" plan, we will pay directly on your account.
• Privacy: Your personal data (Photos, Files, Mail) is guaranteed ABSOLUTELY PRIVATE by Google. The Group Manager (Empire Tech) or other members CANNOT see your data.

Warnings:

• Your account region must be set to Vietnam.
• Each Google account can only join 1 Family group within 12 months. If you recently left another group, please inform us beforehand.
• After upgrading, your default 15GB will be expanded to access the shared 2TB pool.

2. Product Details

Empire Tech introduces Google One 2TB Official Upgrade – The "Infinite Warehouse" for your digital life. Say goodbye to storage anxiety, blocked Emails, or inability to record 4K videos due to lack of space.

Uses and Benefits:

• Massive Storage: 2TB (2,000 GB) shared storage across Google Drive, Gmail, and Google Photos.
• AI Photo Editing: Unlock premium editing features in Google Photos like: Magic Eraser, HDR, Portrait Blur,... making your photos look professionally shot.
• Data Safety: Automatically back up original photos, videos, and contacts to the cloud. Never lose data even if you lose your phone.
• VPN Protection: Secure your browsing with Google One's built-in VPN (region dependent).

Key Features:

• 24/7 Access to Google Experts.
• Google Store Credits back on eligible purchases.
• Seamless sync across all devices: Android, iOS, Windows, macOS.

Delivery Process (Empire Tech):

• Step 1: Place an order and pay on the Empire Tech website.
• Step 2: Provide the Gmail address to be upgraded.
• Step 3: Check Email, accept the Google Family Invite from Empire Tech.
• Step 4: Confirm and verify the storage has increased to 2TB.

Processing Time:

• 15 – 30 minutes during business hours.

3. Subscription & Features

• Plan: Google One Premium (2TB).
• Duration: Optional.

Comparison:

4. Warranty Policy

Warranty Duration: Full warranty for the subscription period.

Policy:

• Reactivate or switch to a new group if the plan drops/loses storage mid-term.
• Refund based on unused time if the issue cannot be resolved.

Disclaimer:

• Customer voluntarily leaves the Family Group leading to plan loss.
• Customer's account is banned by Google due to policy violations (storing explicit content, severe copyright infringement...).
• Customer is stuck with the "12-month change limit" error and cannot join a new group.

5. FAQ

1. Can the Family Manager see my photos? ABSOLUTELY NOT. Google designed Family Sharing with strict privacy. Your data is yours alone. The Manager only sees the amount of storage you used (e.g., User A used 500GB), not the content of your files.

2. I have a 100GB plan, does this stack? Time does not stack. The 2TB plan will replace your current 100GB plan. Your storage limit will increase to 2TB immediately.

3. If I don't renew after expiration, will I lose data? Data is NOT lost immediately. However, you won't be able to upload new files or receive new Emails (due to full storage). Google gives you a grace period (usually 2 years) to download data or renew before deletion.

4. How many devices can one account use? Unlimited. You can log in to that Gmail on phones, tablets, laptops... data syncs everywhere.

5. Why can't I join the group? Usually due to 2 reasons:

1. You are currently in another Family group (need to leave it first).
2. You changed Family groups once in the last 12 months (Google limits switching to once per year).

6. Does this include YouTube Premium? No. Google One is for storage. YouTube Premium is for entertainment, sold separately.

7. Can I share storage with my own family? If you buy a "Slot" (Member), it's for you only. If you buy the "Manager" plan, you have the right to invite your family members. (Please choose the option carefully when purchasing).

8. Does Empire Tech need my Gmail password? No. We only need your Email address to send the invite. You confirm the action on your device.

9. Is 2TB forever or yearly? This is a yearly Subscription. You need to renew annually to maintain the storage.

10. Does it support Google Workspace features? Yes. The 2TB Premium plan comes with enhanced Workspace features like noise cancellation in Meet, longer livestreaming...